51吃瓜

Team: Global Operations听

Location: Singapore听

Joined CloudPay: August 2009
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I have worked at CloudPay for more than 14 years. I started my career in 2009 as the APAC Program Manager with the Implementation team and then moved into my current role in 2017. Overall, I have more than 27 years of industry experience supporting HRIS and payroll and it has been a continuous learning and fulfilling experience for me.听

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What does your job involve?鈥�听听

I am responsible for end-to-end payroll delivery to our customers from our service centres in Singapore, Philippines, China and Australia. We process payrolls across 18 countries in Asia from our service centres in APAC.
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My primary responsibility is to ensure we manage our payroll service standards to the contracted SLAs with our customers. This is a very customer focused role which involves regular monthly payroll reviews with our customers in the spirit of continuous improvement and at the same time managing our relationships with our in-country service partners.
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We have seen an exponential growth in the number of customer payrolls over the past few years so keeping an eye on growth forecast and managing a scalable organization to handle growth is an important aspect of this role as well.听听

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How would you describe the culture at CloudPay?鈥�听听

CloudPay culture is focused on innovation and staying professional as we work in a very fast paced environment.鈥� Our Global leadership in product technology with flexible and instant payment solutions are unique to CloudPay.鈥� Our culture helps us provide a great customer experience since we empower our team members and follow a collaborative approach to solve complex business challenges faced by our customers. We are part of service industry 鈥� our professionalism and our passion drive the Modern Pay Experience!鈥�听听

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What do you enjoy about your job?鈥�听听

Working at CloudPay has been a very rewarding experience in many ways. I work with the most brilliant minds in this industry, and work across cultures and geo-dispersed locations. Our CloudPay values are the foundation which allows us to provide a great customer experience regardless of where we are situated.鈥� I like the career growth opportunities at CloudPay 鈥� I have moved across roles and this essentially helps with employee motivation.听

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Why would you recommend CloudPay as somewhere to work?听听

CloudPay gives us an opportunity to work in a multi-cultural and multinational environment. Those who value 鈥渃uriosity and innovation鈥� and passionately pursue solving complex business challenges in a fast-paced environment would definitely enjoy working at CloudPay!听听